Returns & Exchanges
At THOMSON, we stand behind the quality of our electronics and offer a 30-day return policy to ensure you are completely satisfied with your purchase. Products must be returned in their original packaging with all accessories and documentation included.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and obtain a Return Merchandise Authorization (RMA) number.
Pack Your Device
Securely pack the electronic device in its original box, ensuring all cables, manuals, and remote controls are included to avoid restocking fees.
Ship the Package
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location or schedule a home pickup.
Quality Inspection & Refund
Once our technicians verify the condition of the returned unit, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing